Independent resource: This page explains common service considerations only. It does not recommend a specific contractor. Always check licensing, insurance, scope and compliance requirements before work starts.
First priority: safety
If there is smoke, fire, exposed live parts, electric shock, arcing or immediate danger, keep clear and contact emergency services or the relevant emergency number.
- Do not touch exposed wiring
- Do not keep resetting a tripping circuit
- Keep water away from electrical items
- Turn off power only if safe to do so
Before calling
Prepare clear information so a professional can triage the issue.
- What happened?
- Which area is affected?
- Any burning smell or noise?
- Has water been involved?
- Has work recently been done?
Do not DIY
Electrical fault finding is not a DIY activity. Temporary fixes can increase risk.
- Avoid extension lead workarounds for heavy loads
- Avoid opening outlets or switchboards
- Do not bypass safety devices